Absolutely fuming 😤 Absolutely terrible customer service. We will not use currys again. Purchased a TV as a Christmas present, which arrived today with a broken screen. Did a live chat with customer service as we wanted to exchange it at a store tomorrow, to be told by a very unsympathetic Currys rep that we can't return to store, we have to send back ourselves via dpd and it will take at least 14 days to get the exchange. And then be sent a new tv via dpd who broke the first one! She refused to let us chat to a manager. Now we have to send a huge tv back by dpd and wait long after Christmas until we can get a new one for the Christmas present. Not getting an exchange, we will go elsewhere. Thanks for ruining our Christmas Currys. NOT HAPPY