Awful customer service. What happened to Currys - in the last few years they have gone downhill. No staff on the shop floor and the ones that are there are useless, rude and dont have a clue. Bought a vacuum, had it delivered, it was broken. Went into Currys in Hayes and the customer service rep was uninterested and verging on the edge of rude. Said Currys would email me with a pickup date and confirmation of replacement - this email was meant to be the following Monday. By Wednesday no email received - went back into the shop, the lady on the customer service counter rang through to the customer service group, again they promised an email next day with pickup and delivery details. This email did not get sent. Waited 5 days, rang customer services - option 2- the person on the phone had no idea who to contact, kept saying she didn't know and couldn't help - all she kept saying was it will get sorted next year. This has been going on now for nearly a month and not one single person has been helpful or exhibited any kind of customer service. DO NOT PURCHASE FROM CURRYS - they take your money and do not follow through, Now we are left without a vacuum and not idea when this will be resolved.