Bought a Samsung tv in October 2015, noticed a fault on the screen five months later, went back to the store I purchased it from at Teesside retail park, and was advised to go through the know how policy I had been advised to take out at the point of sale. The staff seemed as if they couldn't care less, I contacted know how who came and took the TV away 5 days later, I have had to contact them myself or I wouldn't have had any idea what was going on, I was advised that my five month old tv which I paid £2700 for needed a new screen, two weeks later they still can't give me a date for returning my TV. The after sales service in store and with know how is so unbelievably bad, I've spent many thousands of pounds with currys over the years but I'll never buy from them again . I feel like they've taken my money and they just don't care, I'm absaluetly gutted to be treated like this after spending so much money on the TV I feel that I should of been given a replacement TV when a major component has failed after a matter of just a few months.