When you buy a lap top and it does not work and the tell you ring the helpline, the say take it back to factory settings. The tell you do this times , they say you take it back here is the reference number but the number is a mobile number for no one. The guy in the store said it will be fixed by 8.30 pm but there was no engineer on duty. he refused a receipt and refused to had it over when asked. The store has no phone number, the helping mess you about and you never get the lap top back, no refund emails ignored and people give false information on the help line. The give you phone number to other people and are very obstructive , rude and ignore you, they supply false email addresses so the matter drags on for 2 years or more, in short the wanted the money and the laptop. A bought the brand laptop from Tesco, a little cheaper, nothing wrong still working very well no issues. I call this matter with Currys theft. When you by a TV and it breaks down, the take it away, you never see it again, the don't contact you the supply you phone number to the neighbour, mix you information up with a neighour say you have to have a voucher code but the terms say a voucher, when you take the code to the shop the demand an original bill and bank statement to keep a photocopy of these on the store. The refuse to block the account numbers and tell you you can't use the voucher.