Purchased multiple items from Curry’s but this has to be the worst experience by far. We bought a medium sized American fridge freezer.
Paid £50 for item to be delivered and take the old item away. Item delivered on time however they believed they could not fit in through the door and measured multiple items, was told we would have to pay another £55 for someone to take the doors off which there is still a chance it would not fit. No attempt made in taking out of the box and installing. Left with old fridge freezer with £100s worth of food on the bench’s. My wife and I took it out of the box and managed to put it through the door and into the space within 45 seconds however this was around 1 hour later as we were both on work calls, by the time we had lost multiple items.
Complaint made around how no effort made and loss of food, leaving all the boxes which I believe is part of the delivery and remove process. Told would be called within 72 working hours, I called back 96 hours later to be told not sure why no one has contacted you. Finally spoke to them around 5 days after original complaint raised.
Outcome: You won’t be getting any compensation.
1 year ago
Currys has a
2.0
average rating
from
3,444
reviews
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