Worst customer service and delivery experience I've ever experienced. I've called them over 10 times, went to the store, used online web chat and everyone is pushing responsibility to others and being Extremally rude!!! I've raised the complaints over 3 times and got reference numbers but not once they've contacted me to discuss the issue and I've even been told that they don't have to contact me in regards to this!!! I've been told I am getting a partial refund of silly £20 and I haven't and the person I have spoken to did not even leave any notes that this has been agreed so I've just spent an hour on the phone with them where they kept passing me to speak to a different person, being on hold for 25 until she 'reads the notes'. Staff is extremally rude and delivery team is ridiculous. We paid for the delivery and they didn't show up even when I was on the phone with them and confirmed that we are waiting at home. Second time they were about to leave as well even when we said we are waiting and stayed on the phone with them pretty much all the time. Just laughed at hour face. NEVER BUYING ANYTHING FROM HERE WORST EXPERIENCE EVER!!!!