I went to 2884 Bexhill to purchase several items and have been appalled!
• brought several items last Saturday. Stayed before I purchased that I needed a Saturday delivery slot. Carl assured me that this was not a problem on several occasions as they delivered in my area on a Saturday. So we purchased the items, however could not arrange a delivery day as one item was out of stock.
• text to say items being delivered Tuesday. Called them to explain it had to be a Saturday, to be told they can not deliver to me on a Saturday. So I would need to cancel my order. After my husband comlaoned they agreed to deliver on Friday. My husband had to take today off work and drive several hundred miles to the house to receive the items as we are not there during the week.
• several text during the week and a phone call yesterday confirming delivery. Text this morning to confirm delivery.... However as my husband was half way there they phone to say no delivery today as items out of stock!!!!!
• offered alternative item at lesser quality for same price..... Declined
• await delivery now hopefully next Sinday after being told they don't deliver to my area on weekends!!'
This is a short version of the issue, and I expect to be compensated for the utter waste of my day and having to use two car to travel this distance. My receipt no is 012874
Please do not ask me to email a customer service department. You can resolve my issue here in public for totally wasting my day and show everyone how diabolical your customer service is
8 years ago
Currys has a
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