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Michael
Currys are con artists and there customer service goes from bad to abysmal. 3 weeks ago I went to buy a laptop which was discounted by £150. I was made to wait for a customer service person at their Brixton store. When I went and asked where the person was and for some help to buy the product I knew I wanted I was told there was non in store or the warehouse. There was some at the Oxford Street store. I asked to make the purchase there and then so it could be ready for me to pick up the next day. We don't get involved in that you'll have to do that tomorrow. The next day I went to make the purchase only to be told the price had reverted to it's full price and the store couldn't travel back in time to honor yesterday's price and that the Brixton store could have and should have let me make my purchase there!!!I called and complained to the customer services and after 45 minutes they said they'd honor the previous days price,. A conversion took place between the customer service representative, store manager and myself on how to do the refund. I'd purchase the product online for same day collection and pick it up there and then. I'd call customer services back give them the purchase number and they'd implement the refund. When I called back I was told the accounts department would call back within 3 days as they were the only one's to process refunds. No phone call happened. The following week I called to complain that no phone call or refund had happened to be told the systems had been down I was made to wait and told the refund had been authorised by a manager and I'd get a call in 3 days. No call happened. The following week I called again to complain no call no refund and insisted on speaking with a manager. Eventually I spoke with a Amanda a Manager who promised she had authorised the refund and arranged to contact me the next day at 10.30 am it's now 3pm no call. I've escalated this further. I've been told to Wait 48 hours for a call back. This is how con men work when ripping people off. Always full of hollow promises. DON'T SHOP CURRY'S
1 year ago
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Currys has a 2.0 average rating from 3,444 reviews

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