We ordered a washing machine for delivery on the Tuesday (the Wednesday was my mum's 88th birthday, so she wasn't keen to wait in for a delivery that day!). We'd paid for installation, and disposal - of the two delivery men, one spent most of his time playing with our dog, and asked if he could have a banana (not that we begrudge him a banana, it's just a bit odd), while the other one did the actual fitting. He put it on a short programme, then left before it had ended. An hour later, the machine was still full of water, which my mum eventually got to empty after studying the manual. She contacted the call centre, and after explaining several times and being asked if she wanted an engineer (no, just a machine that works and the installation we paid for), they agreed to send someone round the following day, thus ruining her birthday. Another couple of delivery men turned up, looked at the machine and said they couldn't do anything. My mum insisted she wanted a new machine, which, after some arguing with the office, they agreed to. A new delivery was booked in for the Saturday. At 7am on Saturday, another pair arrived and left at 10 past without having to unload the new machine - the original installer had left one of the bolts in the back. If the first man had done his job properly, this whole miserable hassle could have been avoided.