Quick Version - DO NOT EVER BUY ANYTHING FROM CURRYS. Without doubt, has to be the worst retail experience I have ever had I made an attempt to buy an American Fridge Freezer. I made it explicitly clear that I live in a three storey town house and therefore my kitchen is on the first floor. I was told that this was 'no problem at all', how wrong could I be. On the first delivery attempt, delivery was refused because the delivery guys were not spring chickens (as they told me), the second team also refused. Not only were the teams rude, they also pointed to dreadful disconnects between what the shops say and what actually might happen in real life. As if that wasn't bad enough, the process for obtaining a refund was cumbersome, difficult and the least customer friendly process I have ever encountered. The customer service staff do not want you to escalate anything and show a complete and utter lack of empathy. Each department comes across as disconnected from each other, their staff are nothing short of rude. The amount of time that has been required for my wife and I to sort this out cannot be underestimated. Seriously go somewhere else, I rarely if ever leave reviews but this has been so awful it has caused be to write a review. As Per my title and I apologise for shouting but DO NOT EVER BUY ANYTHING FROM CURRYS! If I could zero rate this experience, I would.