No accountability. Bought a washing machine on the 20th November. Paid for delivery and installation. The delivery guys have broken the water valve (had to get a plumber in to repair this -108£) Then once plumber came in and fixed it I put the washing machine on. It was leaking. I then discovered that the draining hose was cut (most likely by delivery guy who must have used a Stanley knife to unpack the washing machine). Called the customer service (good luck to get hold of them first) They said an engineer would come in and this was for the 4th of December. But because I'm working I moved it to the 9th. 3.00pm on the 9th still haven't heard of the engineer. Call again customer service only to be told "this has been cancelled. They tried to call you but you didn't pick up." No one tried to call me. Customer service full of BS ! Been stuck at home waiting for them to come and repair for nothing... They have my email + phone number. No contact have been made. They are only good to say "I'm sorry I apologise for the inconvenience this is causing" I spend 400£ on a washing machine I cannot use and 108£ on a plumber which they should repay for but I'm still to hear about this of course. Avoid Currys at all cost.