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I'd leave a 0 star review if it were possible. They sent two Christmas presents via DPD that were lost. It's not the end of the world - there are still 4 days left to rectify. The only issue is there was no way of contacting Currys to rectify it. The phone lines were engaged, and live chat was busy. 3 days in a row, and still no way of contacting. I finally get in touch with one delivery day to go before Christmas and get a massive cretin on live chat. He literally ignores every request and just says 'it will be with you in 24 hours as per the tracking' but the tracking has been saying 24 hours for a week. I explained three times that I had spoken to DPD who confirmed it was lost, and he could do the same. Then, he came back and said "I've emailed you the receipt, is there anything else?" and closed the chat. So, it's now 2 days before Christmas, with no delivery days left, no presents for my nephews, and no easy way of getting them. Well done, Currys, Christmas ruined.
10 months ago
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Currys has a 2.0 average rating from 3,444 reviews

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Alice, Customer Support

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