Totally upset, feel absolutely fed up and i haven't had my refund back, am getting no where:( I contact Curry's on the 1st of Jan as my sons PC monitor was faulty, it had loads of lines going through it, this was bought in PC bundle. Curry agreed to take it back and due to the monitor being out of stock they said they will give me a refund the monitor was collected on the 2nd of Jan and said when they received it, I will get my refund in 5 working days. Currys received the monitor on the 9th December and I got a text message saying I will have the money in back in 5 working days. I left it till the 18 Jan but received nothing or any information off Currys why it was taking so long I called the call centre and they said wait 3 working days, nothing in bank... I rang again on the 23rd Jan they said it will definitely be in the bank by the Thursday I rang again on the 26th of Jan one agent put the phone down on me when i said i want to make a formal complaint. I contacted them a final time on the 1 Feb and said they appreciated my frustration and I will have a refund within 72 hours (still nothing) I have made a formal complaint and still no money in bank or no contact from currys. Currys have taken my money and they have my item, I am left shocked and so upset, My next root it to take this to trading standards and full-on social media. Can't believe it's now the 10th Feb and Currys thinks it's acceptable iv sent 3 emails still no reply I had to buy my son a new monitor from a different company so he can use is Christmas present Currys you have spoilt my sons Christmas and you have stolen my money when are you going to contact me? Do not trust this company when you need a refund