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Alexis Ford
Went online on Monday 4th of August and ordered an American style fridge freezer. Delivery men arrived on Tuesday afternoon walking in with a tape measure and told me the item wouldn't fit didn't even take it off the van and left 2 minutes later. Went to local currys store to look at alternatives to be told by the sales person why didn't they take the doors off or even attempt delivery. So I rang customer services to be told the same thing they should have taken the doors off and delivered the item. I then found that delivery company are a third party company and paid by delivery so more deliveries more money. They didn't want to spend the time taking the doors of my fridge. I rang at 6.30pm to get my order re delivered on Wednesday the 3rd was told it would definitely be delivered and that they would take the doors off only to find when I get up this morning and checked on the website that I need to contact customer services. I rang them straight away to be told that the depo had cancelled my order which they shouldn't be able to do. So no fridge freezer was on order to be delivered at all let alone today. Have reordered my fridge freezer with another customer services rep that once again couldn't understand why they did take the doors off or even attempt delivery.I think that's what makes it even worse when you have the customer services team completely agreeing with you makes it even harder to understand why I don't have my fridge freezer in my house not sitting in a depo somewhere. I am not holding out hope that I will ever get this fridge freezer from currys will probably end up having to get it from ao or argos. If I don't that's 3 days waiting around for nothing. Can't belive how poor the customer services is. Will be ringing at 7.50pm tonight to check if my item is still on order don't have any faith on currys anymore and will never ever ever order anything from them ever again.
8 years ago
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Currys has a 2.0 average rating from 3,456 reviews

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Alice, Customer Support

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