To cut a long story short. Purchased an expensive washing machine along with other white goods. This was installed as per manufacturer instructions. Upon trying the machine for the first time it would not work properly. So throughout the day I spent most of the time on the phone to the manufacturer in Korea troubleshooting. They were unable to resolve (saying 'it not work right') and said it needed to be returned to the seller - Currys. We then tried to reject and return the item (which was brand new and well within 30 days of purchase). I was repeatedly fobbed off by Currys so called 'customer service' back to the manufacturer. They refused return and refused to get any manager and claimed they had no complaints procedure. We had been looking to exchange for another make but obviously will not do this with Currys now. This company has total disregard for its customers and the law, in this case - The Consumer Rights Act 2015. We apparently now have to take further action just to get a refund. Truly awful. Avoid at all costs.