1. Purchased a washing machine. Asked to phone me 1/2 before as no one lives at the house at time of delivery. Was assured part of their service was to phone before. No phone call was made. Item delivered but no one there to collect had to wait another week before delivery - made no attempt to help out even though it was there error. 2. Purchased a fridge (despite the above giving them the benefit of the doubt and that this was a once off). I used gift cards to pay for the fridge. Despite gift cards being allocated against purchase the order was not placed. I had to chase up the order. I was told I had to reorder even though they took money off my card. It took 4 working days before I was credited on my gift card so therefore could not repurchase for 4 days in the meantime the item was sold out. There was no attempt to put through an order despite they had taken my money. 3. Fridge finally was delivered - Item damaged as it was being delivered - no apologies. Said I would have to wait for a new one and there was none in stock at the moment. Told I had to ring customer service which I did on the Friday night. I was promised someone would return my call on Saturday. No call forthcoming. I have emailed and phoned and now on Tuesday I have been told delivery will not be until 1st October and there were 35 orders so I would have to wait. Currently on hold with customer service who will not give me a managers name. Would not put me through to a manager and all I could do was put in a complaint. I was given a complaint number and then told only he could help. If he could help why does he need a complaint form. How can I get to speak to someone in the company who is concerned about customer service.