We had a washing machine on order for delivery, installation & disposal of the old one. After waiting 3 hours into my 4 hour time slot they arrived with the new washer. The guys went to the kitchen pulled out the old washer and said that the water valve was broken and that we needed to call a plumber out to fix it, and because of that they wouldn't be doing he installing or collection. They were in my house for less than 5 mins to decide all this and then left me with 2 washing machines. I rang a plumber and paid a £50 call out fee ... the water valve was fine and not even slightly broken. he said all they would have had to do was ask me to turn off the water from the stop, the plumber suggested it looked like the guys who delieverd it couldnt be bothered so left it as my problem. he installed the machine within 5 mins and said it was as easy as that. No new parts or valves needed!! I rang the company to complain and got a rude response. They said the guys who INSTALL washing machines are NOT plumbers or even slightly trained in plumbing so if they ASSUME something is wrong they have every right to not fit it. They refunded their cost of installation but wouldn't refund the cost of the removal of the old machine as a good will gesture seeing as I they had made me pay out ANOTHER £50. How can you have untrained people installing machines that require basic plumbing. Absolutely disgusting we will never use them ever again. Please avoid it if at all possible.