I ordered a fan oven in store on 1/10/2016, due to be delivered and fitted on 09/10. I recieved a text to say this would be done from around 14:15-18:15, which was fine. It got to 7pm and no one arrived, I rang customer service next day and spoke to someone who then just transferred me through to someone else, who then did the same, until I finally spoke to someone about it. They advised me that the person who was meant to fit it had been off sick, which no one informed me about so had it rebooked for today (11/10). You can probably guess that once again it hasn't turned up. I ring again and they have now advised me it is booked in for 18/10! I'm without an oven and i feel like I've been taken for a ride! Will be calling tomorrow to cancel and request a full refund. Not happy.