Absolutely disgraceful service. Item delivered damaged so taken away. I rang the same day and had the installation and delivery charges refunded, but was told I'd have to ring back the next day to get the dishwasher refunded, once it had been returned to the warehouse. I did that and was told my refund would appear in approx 3 days. A week later I rang to chase the refund. After speaking to 3 different departments I was finally told my refund hadn't been processed and someone from the refund department would ring me to confirm it in the next few days. WHY is the refund not automatic on a damaged item? WHY do I have to wait and speak to ANOTHER person when it was returned over a week ago? ridiculous.