I have ordered a fridge freezer online to replace my broken one after wasting time in Ipswich store being served by the consultant who didn't seem to know what she was talking about. New fridge freezer that was delivered 2 days later turned out to be damaged ( a highly noticeable dent on the freezer door). I have phoned the customer service straight away to request a replacement. After waiting for a long time on hold I was told that I need to call back a little later as the status of my delivery hasn't been updated on their system and they can't do anything for me yet. I ended up phoning Curry's 4(!) times during that day at different times just to be told to call back a couple of hours later. At last half an hour before the phone line closes my partner has got through to a woman who assured him that the replacememt will be delivered tomorrow (Saturday) and we will be refunded £10 for the inconvenience. We were waiting at home half a next day but had a funny feeling that no delivery will arrive as there was no phone call or email confirming it. He called Curry's again and was told that no replacement was authorised for us at all! So the woman he spoken to the night before has done absolutely nothing for us! We were promised the replacememt on Monday instead. Which means another day has to be booked off work and over 3 days without a fridge for us. Hopefully we will get an undamaged fridge on Monday because the customer service so far has put me off getting anything from Curry's ever again.