I write with the following grievances, with regards to goods paid for and unbelievable delivery problems that are beyond belief. I recently purchased a fridge freezer at the Littlehampton Currys store, and explained that the road to my house is narrow that they may need a smaller vehicle and that when they arrive due to previous problems to take the item down the side alley to the back of my house so that it could be placed in the utility room . I received a text on 18 October 2016 advising me that it will be delivered on 26 October 2016. I took the day off for this delivery and on 26 October 2016 at 7:04 AM, I received a text telling me that the item will be delivered between 7 AM and 10:59 AM. Around 9 AM I received a voicemail message advising me that the delivery will be with me at 9:30 AM. I then received a further two missed calls what state was looking after my young child. I then received a further call from a female who I believe was in the delivery vehicle who began the conversation we have extreme attitude saying that they have tried to call me and I was not answering. I explained that I do not have my phone attached to my hip and that I was looking after my young child and I did not like her attitude. She then went on to say that they understand my road is narrow and asked for my advice about both of the vehicle would fit down it. I replied by saying that a confident driver can do it as we have emergency vehicles and other large vehicles that are coming to the road. I think get a further missed call from a male left a voicemail message asking me to come and direct and guide them into the road. I think got another call at 9:32 AM from a male the same male who also had attitude, saying we tried to call you several times and I was not answering. I explained again the phone is not attached to my hip at the double young child to look after, and what is it that you expect from me. I explained that I should not be asked to direct them into my road in case an accident is caused and that they are here to deliver an item and not to pester me. I explained to the male where my house was, which was 250 to 300 metres from the entrance to the road and straight down. He said they could not get the Laurie down the road , so I said if they wheeled it up, I would wait with the door open, and when they arrive I would direct them to the alley way around the back so that they can deliver it to the utility room. This mail said okay hung up. Went to the front door and opened it I can see the know-how Laurie at the end of the road and I can see a blackmail in a yellow high viz jacket looking straight down at me no more than 250 metres away. A male and a lorry went backwards and falls and then disappeared out of my view. I was left waiting at my front door for nearly 45 minutes and no one arrived with the goods. As no one had arrived or phoned me as to what was going on I decided to call the customer service number and then the delivery department. I explained all the above and was on the phone for a further 50 minutes. I also added that I thought it was disgusting that the delivery driver vehicle disappeared and did not give me a call as to what was happening. As I write, I have unbelievably not been called with any explanation about anything. I have taken a day off work, spent time and money on the phone all of which I will never get back. As I explained when I raised my complaint, KNOWHOW clearly do not know how to deliver to customers! I have never ever been dealt with at this before made to look a fool by standing at my door and not been contacted with regards to what has happened with my order. This brings me onto a previous order which I had to raise a complaint about and repeated on Wednesday just gone. I don't ordered a small freezer and was advised that they will deliver on a date and time and again having waited at home they could not deliver on the time allocated. When the item did arrive I open the door and without even asking me they wield the item in creating mud and dirt tracks on our carpet. I received a £10 letter voucher, and had a phone call from someone asking me to call them back. I call back several times leaving voicemail messages and the same person never got back to me I was a text them several times and the compound are still not been dealt with and this is going back to at least June this year. I've got so fed up waiting for someone to rectify this matter that that's a pay for the carpets to be cleaned I wait your response and prompt action with regards to all of the above which is totally unacceptable.