Never have I had such poor service from a company as I had had with Currys/KnowHow. Incompetent is an understatement. Ordered a Logik-LVD7W15 Tumble dryer on 4th October easily done online, delivery completed as stated the following day 5th October, from that moment it all started to spiral into a never ending nightmare. The tumble dryer after 1 use broke, call Know How who arranged for an engineer to come out and look at the machine. He did arrive and stated that they would need to order a part for this and it will take a week or so and would call. I was not happy about this so contacted Know How who said they would cancel the engineer and get an uplift code and will call when the uplift of the dryer and a replacement would be sent. Received a call to state what day they would be attending. I presumed from the call this was going to be the uplift/replacement. WRONG. On stated date an engineer called looked at the machine and said they would need to order the part. GROUNDHOG DAY. Yet another lengthy call to Know How and this time after an hour and a half the nice gentleman told me that the following day he would get an uplift code and I was to contact him the following day between 1pm and 2pm. I duly called as requested and he was not available. Salma who was now looking after my call went through everything with me again 1 hour and 20 minutes later we had an uplift code and the system went down. Duly as stated Salma who was very obliging called back. System back up and placed order for replacement. No stock available. I was not prepared to wait as by now it was 2nd November, I refused to pay any more money so manager obliged and an alternative was authorised at a slightly higher price. Thank you Salma, result, I had a new tumble dryer being delivered the following day. Work was rearranged so I would be available today 3rd November. Email received stating that the delivery would be between 13:35 and 17:35. At 18:00 called Know How who spoke to the depot and informed me that there would still be delivery however it would be a lot later, at 20:16 received a call from a very nice delivery driver called Chris White. Have to say he was very pleasant had better customer service skills that the other people I have dealt with in that department. Unfortunately the delivery would not be taking place As it stands I have for 4 weeks been on a merry go round of hassle and still have no tumble dryer. 4 days of waiting in for initial delivery, repair man, repair man number 2 and the failed delivery I am hoping this can all be resolved at some point in the near future but at the moment I am just losing the will to live.