Currys reviewed by Shamz Begum Shamz Begum FULL PRICE for SECOND hand washing machine I perchased an LG washing machine from curry's on the 17 of October 2016,it arrived on the 19th. I had it fitted only to find that the wash keeps freezing. I was very disappointed to top everything I just lost my grandfather. Now I had to be on the phone to curry's after my grandfathers funeral. Curry's customer service passed me back and forth, I was on the phone to them for three hours before Rubeka at customer service actually resolved the issue. Not I was told to call customer service again in order to get a refund on my installation. I spoke to a guy called Sikander who told me to wait till they replaced my washing machine with a new one before they can do my installation free. And asked me to call and speak to him once it arrived. My new machine arrived on the 3rd of Nov 2016. I called customer service for my installation I was told that there are too many people working there and that I can't get through to sikander. I had to then tell them what had happened all over again. Like 3 hours on the phone was not enough. Thomas then tells me that they can't do the installation free. After speaking to her for a further 2hour he then agreed to do it. I then noticed while on the phone that my "new" washing machine had no seals on it only a box over it. I look inside and I find the cord to connect the washing machine covered in thick layer of grease. Do I asked weather it was new Thomas at curry's tells me that he will find out and call me right back. After 30 minutes he did call me back and said that the second machine I received may be a used one our line then got cut off. I waited for Thomas to call me back there was no call after an hour I called customer service and they said there was no notes on the system. I spent a further 2 hour telling the same story. By now me and my husband where fighting as he wanted to keep the washing machine as we have two kids and 3 bags of clothes that have piled up. Instead of exchange of the product curry's offer us £20 voulcure to spend in store. Ridicules if it wasn't for my husband I would have thrown the washing machine out and asked them to collect it from there. Very very unhappy. Customer service was so unperfessional. Never shopping there again. I payed full price for a second hand product. I wouldn't trust curry's. Be carefull