Customer service does not mean send customers who order expensive items just one automated email with order reference and point them to a tracker function on your website, that's it nothing else! The tracker function gives minimal information, when I call 'customer service' no body answers for hours, I have been trying for days. You even have an automated message saying calls will take long to answer to dissuade people. So I sent an email to Currys customer services and no reply, obviously you don't invest in hiring people to actually answer calls and emails leaving customers with other way to contact you. Its a farce. So I took one of your wonderful minimalistic surveys on your website, without actually expecting anyone to read that. I feel HELPLESS and angry that I am not getting this thing called CUSTOMER SERVICE from you!! At currys CUSTOMER SERVICE = CUSTOMER AVOIDANCE = INCREASED PROFIT. I really wish I had not chosen Currys now. I am absolutely shocked. What world are they living in, almost all the other companies I order stuff from in UK send regular updates, answer their phone or at least emails. I can't even cancel my order as I can't get hold of anyone to do that. You know its not that the item is delayed , its that you leave your customers with no other info or way to contact you.