We purchased a hotpoint fridge freezer and were well within our 30 window of being able to get a refund for a product unfit for purchase, the fridge freezes our food and drink, yet the customer services would not listen to our request, the minute we mentioned refund they put us on hold and passed us onto someone else who asked for our deatails again and again as soon as we mentioned refund we got passed on yet again. Suffice to say we got nowhere, all they could offer was to put us through to hotpoint who would organise someone to fix it. It is a new product, we did not want a repair and legally we are entitled to a refund when requested. I recommend no one buys from Currys as there is no option to get a refund on any electrical product by the sounds of it. Interestingly a friend also had difficulty returning a yv a couple of years ago and had to getvlegal advice. Do not under any circumstances buy from Currys.