Truly awful consumer experience. LG washing machine took 4 weeks to be delivered, has not worked properly in 3 months and I am still waiting for them to be able to put me in touch with an engineer to do a diagnostic. I have phoned over 12 times, gone into the store 3 times. Each time I get a different excuse for why they cannot do anything useful. They have lied to my face about my consumer legal rights, cut me off mid-call and failed to call back more times than they haven't, all the while refusing me a replacement or store credit and insisting they have to get an engineer out. Except they can't manage this so I am stuck in a flat with 4 people and no laundry facilities after paying £400 to them. The washing machine regularly takes over 4 or 5 hours to do a small load on the usual settings, which they tell me is normal! The clothes don't come out clean, are soaking wet to the point I can't hang them without damaging the floor, the machine doesn't drain either and has no function to do this when it stops mid-cycle. We had to stop using it when it began flooding the kitchen repeatedly. I really am lost for what to do next with Curry's. They will take no responsibility for this whatsoever and refuse to do anything other that stick to their woefully inadequate system. I will never trust their guarantee or customer service promises again.