I'll spare you the full story, but in summary they failed to deliver my TV on a given date, claiming some issue at their Preston centre. So I was given another date.....and another no show. They offered some cock and bull story about issues with their system. My wife asked to speak to a manager and was refused point blank. The call centre operative would not put her through. So we offered to drive to Preston and pick the TV up ourselves, which was refused. I have just checked my Tracker status and it is back to in progress. We are left hanging and hoping those incompetent fools can get their act together. I have never encountered such poor service. I WILL NEVER BUY FROM THE DIXON/CURRY GROUP AGAIN, and I strongly urge you to so likewise. UPDATE: I phoned to cancel my order and get my money back, but was told the system was refusing to comply; some kind of error. The operator had to type up a note, instructing someone else to cancel it later. I suspect I'm not going to get my money back. I can't believe how incompetent and inept this organisation is; how have they managed to stay in business.