Curry's customer service has been beyond unacceptable. I tried to purchase a tv in store as part of a black Friday deal and not surprised that it had sold out but ordered one online, reserve and collect so was happy that I'd pick it up the next day. I went in store the next day to be told it hadn't arrived and I would receive an email in the next couple of days to let me know it was in. On wandering around the store I was surprised to see one was left on the shelf and when I asked a member of staff if I could take that I was told no as it was a different system. Frustrated I walked away. Having not heard anything for a week I popped in the store to see if the item had arrived.  After much confusion a member of staff called the online service to find out that the order had been unsuccessful as too many had been purchased and you were unable to supply the demand and the money had been refunded to myself. At no point did I received any information by email or phone from curry's regarding this order being unsuccessful and they were unable to provide the TV.  I have not been refunded the money and therefore they still owe me £149.00 and from my point view compensation for money I have not had access to whilst the £150 has been in their account.  Additionally being under the impression that they would fulfil the order I didn't feel the need to look at other companies who would have offered me a good deal too.  So now I am without a TV, £150 down and having to pay full price for a TV because black Friday deals have passed. The customer service I have received both on line and within the store has been unacceptable and as a result I am annoyed and convinced that I will never do business with currys again.