we ordered a washing machine last week and were promised that it would come Saturday evening. So we stayed in and waited, and waited. I disconnected the old machine and took it out to the yard. As our old cottage has some antiquated plumbing this meant turning the water off. Eventually we got a message saying the driver had run out of hours. and they would deliver Wednesday when we are both at work. We tried to track it on the website but it doesn't recognise the number. I have tried and tried to ring a human being without success as once you have gone through pressing this number and that number there is a 15 minute wait at least to speak to someone which so far I have been unable to achieve. Now I have had to reinstall the old machine so I can get some water and spent all Sunday away from home using somebody else's machine. A pathetic excise for customer service from a company that couldn't organise a booze up in a brewery. Now all I have to do is find a way of cancelling it so I can buy from the local family electrical shop.