I have ordered Amazon fire on 25th November, on 28thnI have received an email stating that my order is being processed and should reclever it by 1st December. Within half an hour I received email advising that my order may be delayed but that someone will contact me shortly (whichave for me means within couple of days) I send them an email on 1st December but no answer. Managed to get thru to customer service after an hour wait and in a rude manner I was advised that "I have to be paitient" as my order is out of stock and they don't know when they will have it , but if its back in stock I will receive it. I explained that since they took the money I would expect to have my product delivered within the time indicated when I was buying. Again in a rude way I was told I have to be patient. I asked for a complaints procedure and was advised that a manager will call me within 2-3 hours and again no one contacted me (not that I am surprised). I am wordering if they should be reported to training standards as I can see a lot of people have not received the order from them. I am not accepting explanation that it was black Friday and a lot of people bought their preduces, as I have bought from them in the past and had probless with my order being delivered. I gave them benefit of the doubt on this occasion but will not be making the same mistake again.