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Anonymous
Bought an LG OLED TV from Currys yesterday. It will be the last thing I ever buy from them. They are serial liars - why? 1) They wont honour their 7 day price match guarantee. I found that LG.com/UK where offering the TV for £707 vs £809(Currys). Ring up customer services on the phone they said they wont match a manufacturer (even one's that have a retail website like LG). Show me where it says that here: https://www.currys.co.uk/services/shopping-with-us/price-promise.html. However, if you go on webchat and say you are going to buy online from Curry's they will issue a code to price match - I have a code to get £134.90 off Curry's list price they generated today via web chat. Wow!. So they have a different system in store vs online for Currys, which they do not advertise anywhere. If you then go into a store with this evidence (e.g Guildford Currys) the manager there will tell you they don't price match manufacturers, which they do. They refuse the web chat evidence saying that is for online purchases at Currys and advise you bring it back to get a refund and then order it again. Worst customer service I've ever seen. I am going to be a walking talking piece of bad press for that company in perpetuity. Little tip for everyone who reads this: If you want an LG OLED42C44LA Currys say 10% off (£899 to £809). If you go to www.lg.com/uk/tvs-soundbars/oled-evo/oled42c44la/ they are selling for £849 but if you sign up for free on LG website (just provide your emai) you will get £41.60 off for signing up and £83.20 off with the 10% offer they have (TVEXTRA10) taking their price to £707.22 (vs Currys £809). Also LG will give you a 5 year manufactures guarantee, which you will get a document for telling you that you have a guarantee and it will detail what is included/excluded.......you know like a reputable company would do not a crooked firm like Curry's. 2) On the website Currys say the TV has a 5 year guarantee. This is really 1yr (first yr) LG and 4 yrs with themselves. The problem: they give you NO guarantee documentation in store, and when you ask them about it online they try and link you to the Care & Repair package you have to pay for. When you speak to them on the phone they admit it is a 1 year manufacturer and 4 years with them. When you ask for the documentation they said they don't provide it anymore. When you query what is included/excluded they wont provide it over the phone either. So I have no idea what is included/excluded in their guarantee, no evidence it existed other than their webpage, and I guess their word which I do not believe carries any weight based on what I have seen! If you don't go to LG then go to Richer Sounds (6 year warranty) or John Lewis who are more reliable, trustworthy and reputable companies based on past & present experience. See here for others who have found out way I have only recently discovered: https://www.reddit.com/r/LegalAdviceUK/comments/ytfsqf/currys_not_honouring_tv_warranty/?rdt=49347 https://www.hotukdeals.com/discussions/currys-denying-5-year-warranty-on-oled-lg-tv-3911510 Anyway, fortunately we have not unboxed the TV yet so I will be returning it for a FULL refund this week. Will I be using the voucher code to buy online from them to meet the price match guarantee..........Errrr no, I think I might just go direct to LG and wave goodbye to a company I will not be visiting again.
3 weeks ago
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