On 28/10/2024 We bought a phone at the Curries store £153.00 , paid by cash. It was in Taunton. We came to this town for work for one week only. Because they didn’t have it in stock, we arranged the delivery to the store. The delivery was running late and we had to cancel it. When we came to the shop to cancel and get the money back, they offered a gift card for this amount instead of cash. When we came back home we tried to order this phone online. When we tried to purchase the item, it has showed that there is only 1p on this gift card. So we tried to contact customer service, they said we need to go back to the store which was 3 hours away from the place we live. We went there. In store they said we have to contact the customer service. So since that time we tried to call around 20 times now. Every time we call them, they pretend to open a new case and promise to put the money back on the card in 72 hours time. It’s never ending process. So we have been advised to contact the main manager and make an official complaint. And again we have heard only promises. We don’t know what else we can do to sort this problem out and also would like to ask where else could we seek for help. This was one of the worst purchased we have ever done and also worst in-store customer service where the workers did not even want to make a call for us to at least try and help us a little bit. Would not recommend Curries or their gift card services in particular.