Bought and paid for a fridge freezer and washer/dryer in store. Advised that there were stairs to our flat when these items were ordered, and this was noted on the delivery instructions. My partner took time off work to wait in for the delivery. There was no pre-delivery phone call to narrow down our 4 hour time slot but the delivery driver duly arrived, unloaded my products from the Lorry but then saw the stairs! Apparently they "don't do stairs". They were going to just leave the fridge freezer and washer dryer in the communal area until my partner told them that he wasn't going to sign for them and they could take them away again. He had already offered to help the two delivery men to take it to our flat. I tried to arrange redelivery by phone but was told, after a 15 minute wait on hold, that the delivery had been wiped off the system so I would have to go into the store to refund, reorder and arrange another delivery. The assistant assured me that the problem would not occur again but...... After taking yet another day off two delivery drivers arrive, unload my products, take one look at the stairs and decide that the fridge freezer is far too heavy to take up stairs but they could probably manage the washer dryer. If Currys use a delivery company that won't take a standard fridge freezer upstairs why don't they inform customers at the time of purchase? I had to go into store to try to arrange a refund, spending 45 minutes waiting for a customer service advisor to answer the assistants phone call Will I use Currys again? No! it hasn't been my only bad experience, there have been other issues in the past but was prepared to give them another chance but have now decided to shop in John Lewis for any other items I may require.