where is my washing machine? I ordered and paid for it on 29 nov, free delivey arranged sometime during a twelve hour slot between 0700-1900 on 7 dec. Sometime during mid morning on the day I received a phone call from the delivery man advising me that he would be at my address within ten minutes which he duly was. I went out to meet him and to show him where the washer was to be sited and as I was doing so the phone rang, the caller asked to be connected to the delivery men, I passed him the phone as the other delivery man was emerging from the rear of the vehicle stating that my washing machine wasn't on board which was aparently what the phone call was about. The phone was handed back with no one on it to explain anything and the delivery men couldn't leave more quickly saying in reply when asked that they hadn't got any numbers for me to call to find out what had just happened and to make further arrangements, just that redelivery would arrive on friday 9 dec sometime between 0700-1900 hrs. Obviouly this arrangement did not fill me with confidence and so I phoned KNOWHOW at 5p/min to complain and to rearrange a new delivey date. Eventually after a nearly twenty minute wait, I spoke to B** who listened to my complaint and arranged with me for a new delivey for friday 9 dec between 0700-1100. I asked him to confirm this date with deliveries as I couldn't afford to neglect work for nothing, he came back to me about five minutes later to assure me that it was arranged. At 1058 on Friday 9 dec I received a call from N*** at the delivery centre Birmingham saying they hadn't received my washing machine from the central warehouse and therefore there would be no delivey. Not sure why the call couldn't have been made earlier instead of 2 mins before the eleven o'clock time slot deadline. He offered to deliver on Sunday 11 dec which I declined because of prior arrangements, a free connection offered was also declined. I ageed to be available to receive delivery on Monday 12 dec 0700-1100 but only on the basis that if I received a phone message on my answereing machine during the Sunday saying my washing machine was at the delivery centre. He assured me that this was not a problem and he would leave a message to the person doing his job on the Sunday to leave that message for me if appropriate to do so. I arrived home late on Sunday and there was indeed a message for me made at 1335, stating it was from "n****** team at Currys" and further saying that delivery would now be on Monday 12 dec sometime between 1300-1530. What to do? I couldn't rearrange my work schedule to attend in the morning, all I could do was to cancel my work for the afternoon. I was therefore at home all day again on Monday 12 dec. I received no phone calls or the washing machine yesterday and to the present no contact whatsoever. This email I sent last week to customer care, I cancelled two days later after having no response except for an acknowledgement.