Ordered an item which was meant to be a gift for nephew for Christmas. The item doesn't arrive by Christmas as per their numerous emails stating orders by a certain date would arrive before XMas. Their supposed "tracking" shows it was "left at your house or a neighbour" but the service did not have a signature (which is utterly pointless). We live in a block of flats so on Xmas eve went around knocking on people's doors irritating them to see if the item has arrived. Contacted Currys and was advised the item did not have a signature and to go ask other buildings in the area if they'd received it. So here I go on a wild goose chase again to no sign of the item. I was then advised they would raise a query with royal mail and get back within 24 hours which obviously didn't happen. Then told it can take upto 48 hours. No contact. Then advised it sometimes takes upto 72 hours. Nothing. Then rang and was advised the matter would be sorted by the 31st and not a day longer and to give it that time. Rang again today to be told it can take 14 days. This is despite notes from previous advisors being there on call notes to say wat time frame they had promised me a resolution by. After all, if they promise something and its not resolved by a certain time why should you suffer as a result? they should replace or re-send the item and then sort it out with THEIR nominated delivery service. Glad I placed an order through PayPal and I have no choice but to file a dispute with them which I really didn't want to do. Currys are as bad as they have a reputation for. If you have ANY other option please DO NOT place an order with them or buy from them, it will save you a lot of hassle and headache. I genuinely mean it. They lie to you on a whim and will tell you anything to get you off the phone which is just not right if you tell the customer the proper time frame in the first instance it wouldn't be an issue but numerous calls and trips to royal mail (who cannot help as you're not the sender) later it turns into a massive inconvenience it did not need to be. This entire matter has wasted a lot of time and caused a deal of hassle and needless worry, and even for the inconvenience the least they could do is sort this out for me without me having to get my payment company involved. Shocking.