Kenwood Fridge freezer ordered on 27/12/16 and delivery arranged for 02/01/17. Fridge freezer duly delivered on the 02/01 and found to be damaged (dent to the upper left corner of fridge door) the delivery drivers advice was for me to cover the damage with a fridge magnet!! However I agreed to keep the fridge freezer temporarily until a replacement could be organised (in retrospect I should've refused the delivery) but as you were taking away my old fridge freezer I had little option. After waiting for the FF to settle for 8 hours on plugging it in I found that not only was the fridge freezer damaged it was also faulty as neither compartment was getting cold. I called your Customer Services and after multiple calls, being left on hold for 15-20 mins at a time with no apology's given, I finally arranged for a replacement to be delivered on the 07/01/17. However on the delivery day 15 minutes before it was due to arrive I get a call from a Customer Services advisor to say they won't be delivering as they are now out of stock of my fridge freezer. I had at that point been a week without any fridge freezer (I had been forced to keep all my fridge food in a cool box outside my back door... not an ideal way of living I think you'll agree). So after yet more calls and waiting on hold I was advised you would have more stock in on the 13/01/17 and it would be delivered on the 14/01/17 but they could not lend me a fridge or get an engineer to fix the faulty one I had in my kitchen in the meantime. So I was faced with the prospect of another week without a fridge freezer. On the 13/01/17 I called to find out when my fridge freezer would be delivered only to be told that you now wouldn't have any stock in until the 20th at the earliest... That was the last straw, I have since cancelled my order and have obtained a full refund and have bought a more expensive Samsung fridge from AO.COM which was delivered the next day for free ...they know what Customer Service is and how to deliver it.