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Tracy
Took a tumble dryer I bought in December back to the shop within the 30 period but Currys refused to exchange it for another one. I have had two dryers the same model Hotpoint and they were great but this one screwed up my washing and produced a lot of static, so much I had to pull the washing apart. It also had a smell (burning)? Currys have insisted I have an engineer out even though I explained that I do not want to keep this machine and will not accept repairs. Hotpoint informed me I will have to pay if they do not find it faulty. I have refused to pay over £50. The manager at the store was not interested in helping me he was insisting he could not exchange the dryer without an uplift number from hotpoint ( this meant nothing to me). I spent almost 2 hours in the shop speaking on the phone to Hotpoint and Currys (not my job), and explaining my position but the manager just curled his lip and treated me with utter contempt. Under the consumer rights act 2015 I should be able to exchange this dryer because it does not do as described and is therefore unfit for purpose. Despite emailing them an official letter explaining this all I have received is an automated reply. I have never been treated Like this and will never shop with Currys again. Currys have 14 days to reply to my email.
8 years ago
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Currys has a 2.0 average rating from 3,456 reviews

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Alice, Customer Support

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