In November we went into our local currys store and bought 6 items in preparation for a new kitchen, cooker hood, fridge freezer, hob, cooked microwave and dishwasher. The customer experience in the shop was nothing to shout about. We had the items delivered on the 2nd Jan. Only 5 of the 6 items arrived, we were told that nothing on the van had been right and the cooker hood would be with us within the week, 3 days later I had a text to say it would be delivered the next day, I arranged to be off work....nothing arrived...the knowhow website still said the delivery date 5th Jan 4 days later so I phoned knowhow and queued for at least 15 min because they were awfully busy. When the phone was finally answered I was asked could I not go into store to sort it out...after establishing that it was their fault the item was missing and explaining why should I be inconvenienced as I had been twice already now, with the missing item and then taking a day off for nothing to arrive the girl on the phone said she would email the local store and get someone to contact me another 2 days later, fed up of waiting, we walked into store and picked one off the shelf. Queue 2 weeks later (yesterday) our builder opened the box for the hob and it was missing a fixing kit and another part to securely install it....back on the phone and another 20 min wait passed through4 people and finally spoke to a very rude rep who, with no apology for any inconvenience said that he would get the parts out to me in 3-5 working days, when I asked if there was any way this could be rushed there was a blanket no, I even had to enquire how it would arrive, Royal Mail, courier etc....customer service 0/10. Today's fiasco continued the builder got the fridge freezer out and pealed off the tape sealing the door which was hiding a huge dint.....back on the phone, another 15 min wait in a queue to be told that because the item was purchased in Nov they couldnt accept a return but would offer me 10% off the purchase price!!! After explaining that this was not acceptable but that I would accept a replacement door there was a lot of being out on hold and even a call back an engineer is coming to replace the door on Tuesday. So all in all there has been something wrong with 50% of the order.......and not one apology has been made. It is going to delay our kitchen build by an extra 3 days. This is the last time I will use currys!