My washing machine broke down and after 3 engineers and 4 attempts to repair it, the engineer who left here today sais he was unable to repair it and would report it as a write off. Got a text from currys later to say they've ordered the part need and will let me know when it's in stock. They've been trying to repair the washing machine from 11th January and today 30th January the engineer told me using his own words that "he cannot repair it". I think currys are using knowhow customers to keep their engineers in employment and make out they are really busy by dragging out a job longer than is necessary so they can use that as an excuse to increase our monthly premiums. I wish they would be honest with the public and their customers and end the knowhow service as it's no longer working. They cannot repair the washing machine and they don't want to pay out for a new one either. It's a rip off, and they should be investigated. They appear to enjoy letting down their customers, and they enjoy it even more that they are getting away with it.