Ordered a microwave online, wrong item was delivered, knowhow team couldn't organise courier to pick up at suitable and convenient time for myself so asked me to take it to store. Arrived at store to be told that because I had received the wrong item, they couldn't refund but could organise the item to be lifted from shop and returned back to Currys online who would issue the refund. Upon requesting a receipt to confirm that I had left item in store (Newtownabbey branch, Northern Ireland), only to be told "we don't give those out", I then asked to speak to a manager who confirmed that he couldn't give me such! Standing my ground and advising the manager that I wasn't leaving the store with the microwave, nor was I leaving it without proof that I had left it, he reluctantly agreed for the (very rude) customer service personnel to write me a hand written letter of "left at branch" with date on it. That was 10.01.17, its now 02.02.17 and still no refund! Having phoned Currys online to advise them that no refund has been issued, they tell me that they have no trace of me bringing the microwave back to store, and the manager I spoke to actually saying "the microwave wasn't brought to store". I will be seeking further advise as still awaiting £100 refund !