I bought a Seagate 1Tb Portable Hard drive from the Pontypridd store, mainly to store photographs taken over about four decades of Family/holiday /personal nature. as my computer was getting bogged down with I assume would be about 5-600 photographs many of which cannot be replace. this was in early December, it stopped working in early February less than two months. I took it back to the shop where they were prepared to replaced the unit, but could do nothing about retrieving the lost data, but they could look at from about £90 pounds, so I asked them so for the privilege of retrieving data from a piece of faulty equipment they sold me. they expect me to pay ninety pounds the unit itself only cost £60, which ok is not a lot but for the loss of such personal data, which is irreplaceable in many cases, the price they quoted is not I assume the final price judging by looking at compatible sites, its just to look at the hard drive, looking at other sites the retrieval is astronomical in prices. it could be just a matter of connection, the unit itself is running but just not registering on my computer. not just computer I have tested against other computers with the same results. the young inexperienced girl on the customer service desk confirmed that she was new and didn't know what to do, and needed to see her supervisor, who did not seem interested either, just that if I wanted to get the lost data back I had to give them £90, and no guarantee that would be the final bill. Such good customer relations