Bought a microwave for cash 10 months ago. lost reciept, last night it blew up and almost started a fire in the kitchen. Took it back to store today (Hanworth - Manager is Hitesh) and explained only 10 months old but they always take my name and address details when I buy something and as only 10 months old and obviously a Currys product, thought it would be no problem to get a replacement. firstly tried to tell me to call customer services as I had no receipt. Asked what customer services could do for me and they said nothing without a receipt. So why tell me to call customer services then, other than to get me out of the store? I said they took my details when I purchased it and they said they didnt for low value items (it was £40). The assistant checked the computer whilst checking his text messages (how blinking rude is that???) They did however have my purchase of £23 for ink cartridges, so that doesnt stack up. I asked for the manager who gave every spurious excuse imaginable. Saying I could have stolen it in a burglary and now trying to get a refund - why would I steal a broken microwave? I could have bought 1000 of them and sold them on, so the person I sold them to wouldnt be entitiled to a refund as they didnt have the receipt? I said so If I had bought it as a gift (it was a gift for my girlfriend) and it broke after a month, then the warranty is invalid? I said I knew the serial number was recorded at sale (as had a vacuum breakdown and they checked the serial number) so they could check that and he said they didnt record the serial numbers at sale. I said so why are they on the product and on the box? He said it was for the customers convenience. Really? Frankly, I have been given the biggest load of old rubbish for excuses on what was clearly a currys product that under the sale of goods act was guaranteed for 3 years and even longer under EU regulations. I swore previously I would never buy from Currys again but as a spur of the moment purchase, I needed it quickly. Having previously spent in excess of £2000 in the last 4 years with them, I will never use them again and deter anyone from buying there too. The worst customer service I have ever received and for the sake of a £40 microwave (probably costs them £20) I aim to do their business a great deal of harm and that it costs them a lot of lost revenue. I hope the internet shuts them down and the idiot staff have to get another job.