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Andy Biagioni
The communication from Currys is abysmal, there customer service non existent, and it's, quote, "not my fault" is there standard response. This is the 3rd messed up delivery from Curry's in 2 months, other suppliers have not gotten it wrong, so why do Currys manage it so often? And, based on reviews, when others do, they take ownership & deal with it, Currys don't. My advice, go elsewhere unless its a phenomenal deal, which it rarely is...! What happened - We arranged delivery for Monday, got a call from driver saying it was on the wrong van, but he would sort and ensure I received still on the Monday. No one called and so I called them, held for 35minutes only to be cut off. Called back & asked for a manager, "can't do that until you raise a complaint officially", so I raised a complaint and asked that a manager call me back same evening so this could get sorted, quote "managers don't talk to customers..."!. Following day they automatically rescheduled delivery, STILL no show, called again, no record of previous call OR case reference complaint. Asked for redelivery on the Wednesday, "can't get back until Friday...", followed by, oh, wait, its out of stock now & will be 10 to 21 days". At which point we got cut-off, guess what, no call back.
7 years ago
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Currys has a 2.0 average rating from 3,456 reviews

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