I ordered a washing machine. I was told I would receive an email confirming the date of the delivery. Five days later I phoned them, they told me the washing machine was out of stock and I would have to wait for it to be back in stock. They told me they could give me the same machine in a different colour and next day delivery. They told me they would phone me back. They didn't! I phoned them the next day, I was on the phone for another hour and 30 minutes. I was transferred to 4 different people. Eventually they told me I could have the machine delivered the next day but I just needed to speak to the other department to cancel the extended warranty. I phone the other department and canceled the warranty and was put though the other other department again! They told me that they didnt have any washing machines in stock and I would have to wait until it was in stock. Within one and 15 minutes I had gone around in a circle and was back where I started. They told me they would phone me back?!?!?!?! All I wanted was the washing machine I ordered, NEVER AGAIN! Wasting my time!