Through no fault of their own I had two faulty epson xp 900 printers on going back I was offered another brand by the assistant but when I reurned home and read up on the spec it was not as good asEpson. With the help of customer services and the KNOW TEAM I agree to acquire an Epson xp 960 which because the local store did not stock it, I had to pay in full in advance and when I went to pick up the latest machine a Refund was given on the earlier purchase. A little exasperating with three 30 mile round trips. But now I have a printer that produces excellent results