Well, I wish I could have ticked a no star option! I am really angry and frustrated at the customer service received by Curry's! If you are thinking about buying from Curry's..DON'T!!!
I ordered a Fridge and Washing machine from Curry's in the sale for my new build house. Due to the post code not coming up we put down my mums address and were told that we would be able to change the postcode...Prior to moving in I called to change my postcode and was told this was not possible.(So why did you say before it was!!). After a long conversation they told me to go into store and if store called head office they will be able to change the address. So I went into store and the lady behind the counter called head office and changed our address and delivery date was confirmed for 25 February. A few days before delivery I called to confirm that all was okay for our scheduled delivery date only to be told that our address had not changed!! What (we were lied to again!!) so I put a complaint on facebook and got a response straight away. The agent in facebook chat confirmed that this was dealt with incorrectly and got our address changed. Here is me thinking this was the last of it!!!! Come Delivery Day the delivery driver calls us as he is lost...only to find out that he was near my mums address and refused to travel 3 miles down the road to deliver my items. The driver promised me that he would deliver them tomorrow and would text in the morning to confirm timings! (He lied again!!!!) We rang head office only to be told that our order had been cancelled!!! We weren't even told...this is ridiculous! My husband called and put in a complaint and spoke to the manager who said she was get this resolved asap and keep us updated. keep us updated my a***! Curry's don't know the meaning of customer service! It is not 02 March and we are still without a fridge and washing machine in my new house!!!!! This company is totally Ridiculous!
7 years ago
Currys has a
2.0
average rating
from
3,456
reviews
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