Ordered a washing machine, when it had been delivered I opened and discovered drum was full of thick oil substance, phoned manufacture whom gave me a code for immediate replacement. I phoned currys to be told couldn't do anything about it that day as they hadn't received paperwork back to say machine had been delivered and had to wait until the end of shift. When I phoned back was told machine was out of stock and couldn't tell me when would be back in stock. After numberus phone calls managed to get them to send another machine of lower grade than had purchased which took 6 days to get delivered even though was in stock and as had ordered online I wasn't allowed to collect from a store. I was left without a washing machine and use of my kitchen sink for a week. I am still waiting on customer care answering my email from 12th January we are now into march. I will never use them again as customer care department worst I have ever dealt with. My parents are now having the same issue with a faulty iron that cost £200 took back to shop and staff were rude and unhelpfulin the Kirkcaldy store and wouldn't help as the iron was purchased 8 weeks ago told to go to customer care but not to phone as seemingly you can't get through so email, surprise after a week they are still waiting on a response....avoid buying from this company