They get one star only because there isn't a no star category! Bought a cooker almost three weeks which was due for delivery two weeks ago. tracked it on the Know How website which showed no progress. Finally was able to speak to someone - another dreadful aspect of this company's operation - who advised me that they had no idea when or if the cooker we had ordered might be delivered to them and advized me to ask for a refund and start again as the product was probably out of production! I went to the store to look for a replacement - they wanted to charge me £200 more for a replacement item. Manager wouldn't budge on price and offered the standard £30 reduction - exactly the same as any 'first time' customer coming in to the store for the first time. Suggested what he mighty do with his offer, but suspect that he couldn't find it with both hands and said I'd spend my £700 elsewhere. Throughout the last three weeks there was no communication from Currys - they claim that it was Knowhow's responsibility to contact me - I pointed out that they are the same company working in the same building. What is most annoying is the obsequious and fawning demeanor of the sales staff when they think that you are purchasing something and the stand-offish, matter-of-fact, couldn't care less attitude when something is amiss. Disappointing, pathetic and entirely indicative of national companies who feel that they can behave as they wish. I shall buy locally from my small, independent and long-established family businesses who have a much stronger idea of customer service, responsibility and what is fair.