I went into the Pontefract branch and paid cash for a fridge freezer , the sales person asked me if I wanted a 3 year extended warranty which I didn't or to have my old fridge freezer re-cycled which again I didn't , but I did want it delivered the next morning and I paid£19.99 for it to be delivered the next morning my wife got up and waited for them to deliver our item when I got home from work at dinner time it hadn't been delivered and they hadn't phoned to say they were on their way I tracked our item and it said we could expect our item between 1505 and 1905 , I rang customer services to see if they could do anything but "unfortunately all they could do was apologise" I explained that the reason it was booked in the morning was because my mother in law was in Hospital and very poorly and we had to go visit her they said they could arrange for a different day to deliver our fridge but why would I pay for it delivered the next day then arrange for it to be delivered on another time I feel the salesperson misled us and once he had got our money he was not bothered about customer service I will never purchase anything else from this company again.