Dreadful customer service instantly on defence really they should tell their staff not to sound so much like they are reading a script! Did not want to know about damage to cooker and kept saying we should have checked cooker on delivery within time frame which we did as much as we could. I appreciate they had not received an uplift number from manufacturer but nevertheless they have a negative attitude. Only when kitchen fitter took of the two polystyrene strips at the side was damage seen. Phoned manufacturer customer service on the day damage seen who the next day sent an engineer to check damage we received a report the following day confirming damage in transit and recommending in print for a replacement cooker . Phoning Currys with said report from engineer the next day but Currys not budging saying we should have reported damage within the time frame. Curry's still did not want to know lets be careful here Currys not saying we had damaged but intimating we could have damaged the cooker ourselves moving it totally disregarding the cooker manufacturers report. Are you kidding me it weighed a ton. Phoning the manufacturer on the same day working between mobile and land line again and relaid to them what Currys had said and she immediately phoned the engineer in question and got back to us within ten minutes authorising a new cooker. Currys customer service did not seem to grasp we had been liaising with the manuacturer as we were speaking with them. we have spent a lot of money with Currys over the years two big electrical items last year. Thanks a lot Curry's for your caring service. Oh by the way did I not mention the excellent customer service we received and the end result silly me it was BOSCH.